Library Printing FAQ

Kalmanovitz Library (Parnassus)

•     Living Room, main floor: double-sided, scan/copy, black-and-white or color
•     CL240 Tech Commons lab: double-sided, black-and-white
•     CL230 computer classroom: double-sided, scan/copy, black-and-white or color

FAMRI Library (Mission Bay)

•     Main room - double-sided, black-and-white

The Hub, Mission Hall (Mission Bay)

•     Main room - double-sided, black-and-white

Currently, you must have an active UCSF email and password to print.

• UCSF staff, faculty and students - Log in to dmwebpay.ucsf.edu with your UCSF email address and password, and then add funds to your account.
• New hires - If you do not yet have a UCSF email account, please contact your department for printing options.
• Members of the public - UCSF Library spaces are not currently open to the public, but we will reopen soon, and we are exploring options for printing without a UCSF email account. In the interim, please visit your nearest public library to access printing services. San Francisco Public Library locations are listed on the SFPL website.

Printing from shared Library spaces is not free. Per-page charges help to offset the cost of paper supplies, ink supplies and printer maintenance:

• $0.12 cents per page: B&W, single-sided
• $0.24 cents per page: B&W, double-sided
• $0.25 cents per page: Color, single-sided
• $0.50 cents per page: Color, single-sided

Log in to WebPay with your UCSF email address and then follow the prompts to add funds to your printing account.

Note: You must print from a shared computer workstation (not your personal laptop).

1. Open a web browser and navigate to dmwebpay.ucsf.edu.
2. Enter your UCSF email address and password to log in. Do not include the domain in the Username field (i.e. CAMPUS, UCSFMC or SOM). If you have forgotten your UCSF email address or password, please contact the IT Service Desk.
3. Follow the prompts to add funds to your account via credit card.
4. Close the WebPay website.
5. Open your document from a shared computer and send it to the printer (i.e. File > Print).
6. Wait for a pop-up window, and then enter your UCSF email ID and password. The WebPay system will extract the necessary funds from your account, and then release the print job to the printer.

Contact the UCSF Print Management Program office by phone or email: 415-476-5900, dmpmp@ucsf.edu.

They will send a technician to remove the jam and assist with re-printing. Please do not attempt to remove the jam yourself. This can lead to accidental damage and may cause the printer to be offline for an extended period of time.

Contact the UCSF Print Management Program office: 415-476-5900, dmpmp@ucsf.edu.

They can replenish the paper trays and assist with re-printing.

If you are using the printer in the Parnassus Library Living Room, near Caffé Central, you may also request help with loading paper from staff at the Library Service Desk near the entrance of the building.

Color printing is currently available at two locations in the Kalmanovitz Library (Parnassus):

• Living Room, main floor
• CL230 computer classroom

Xerox printing stations located in the Kalmanovitz Library Living Room and room CL230 offer scanning functionality and will deliver PDF files of scanned pages to an email account, free of charge.

1. If the printer is in power save mode and the touch screen is dark, press the Energy Saver button on the control panel to wake it up.

2. Place the pages to be scanned on the scanner bed (lift the lid up from the front). For multiple pages use the tray feeder on top of the lid.

3. Tap the Email icon on the touch screen and then use the options provided to enter any number of emails, including your own, to indicate where you want to send the PDF files. Please note that only @ucsf.edu email addresses will work.

4. If necessary, use the options provided on the touch screen to select 2-sided scanning, set the PDF file name, change the page orientation and more.

5. Press the green Start button on the control panel to begin scanning.

6. You will see a “Completed” message on the touch screen when scanning is done.

Note: It may take a few minutes for the email to arrive in your inbox.

Xerox printing stations located in the Kalmanovitz Library Living Room and room CL230 offer copying functionality. Printing charges apply.

1. If the printer is in power save mode and the touch screen is dark, press the Energy Saver button on the control panel to wake it up.
2. On the touch screen, tap the "Alternate login" icon and then enter your username and password (MyAccess credentials). If successful, your name will appear in the top-right of the touch screen.
3. If your account does not have funds, you will need to add funds using a computer, and then try logging in again. See above, "How do I create an account and print?" for details.
4. Place the pages to be copied on the scanner bed (lift the lid up from the front). For multiple pages use the tray feeder on top of the lid.
5. Tap the Copy button the touch screen.
6. If necessary, use the options provided on the touch screen to select color or black-and-white, 2-sided copying and more.
7. Press the green Start button on the control panel to begin copying.
8. When you are done making copies, press the Log In / Out button on the control panel, and then tap "logout" on the touch screen.

Xerox printing stations located in the Kalmanovitz Library Living Room and room CL230 offer functionality to print directly from a USB drive inserted into the printer control panel. Printing charges apply.

Readable file types are limited to PDF, TIFF, JPEG, and XPS.

1. If the printer is in power save mode and the touch screen is dark, press the Energy Saver button on the control panel to wake it up.
2. On the touch screen, tap the "Alternate login" icon and then enter your username and password (MyAccess credentials). If successful, your name will appear in the top-right of the screen.
3. If your account does not have funds, you will need to add funds using a computer, and then try logging in again. See above, "How do I create an account and print?" for details.
4. Insert a USB flash drive into the printer. The USB-A port is located on the top-left side of the control panel. If your drive is USB-C, you will need an adapter.
5. Wait a few moments for the printer to detect the USB drive.
6. Tap the “Print from USB” button on the touch screen.
7. Navigate the USB drive’s folder structure using the touch screen, and then tap to select the file you wish to print.
8. If necessary, use the options provided on the touch screen to select color or black-and-white, double-sided printing and more.
9. Press the green Start button on the control panel to begin printing.
10. When you are done printing, press the Log In / Out button on the control panel, and then tap "logout" on the touch screen.

Help with printing: If you have questions about printing at one of the Library's shared locations, please contact the UCSF Print Management Program: 415-476-5900, dmpmp@ucsf.edu.

For faster service, provide the 4-digit device number of the printer when contacting the Print Management Program for assistance. This number is displayed on a sticker on the front of each printer.

Other Library inquiries: If you have feedback for Library staff, or if you wish to speak with someone from the Library's Tech Innovations department, please click here to send an email or call 415-476-4309.