The only way for DPH employees to access ZSFG Library databases off-site is through remote access. If you need access to library databases off-site, ask your manager to complete a request by following these steps.
Only managers with a DPH Active Directory account can submit a Remote Access Request on behalf of DPH staff.
- Go to https://sfdph.service-now.com/sp?id=index
- Login with your DPH Active Directory account. (If you are not currently on the SFDPH network, you will be prompted for Duo two-factor authentication.)
- Click on Request Something
- Scroll down and click on Remote Access Request
- Fill out the Remote Access Request form AND provide the following information:
- For "Business Justification for Remote Access" enter the following text:
- Remote access to VDI is needed to get to IP restricted Library journals that are only accessible via the DPH network, including DPH Virtual Desktop (VDI).
- For "Does this list above contain all the applications and files that your employees need to access?" Select Yes
- For "Business Justification for Remote Access" enter the following text:
- Click on the blue Request button to submit the request to DPH IT
Once access has been provisioned, DPH IT will contact the manager.